ITIL^® Intermediate CSI Certification Training

ITIL INTERMEDIATE CSI (CONTINUAL SERVICE IMPROVEMENT): AN OVERVIEW

Information technology infrastructure library- continual service improvement, more generally abbreviated as ITIL-CSI is one of the intermediate modules belonging to the service life cycle category of the ITIL domain and deals with the measures that are required to improve the quality and standards of the services through retrospection. All the past success and failures are taken into account and a swot analysis is drawn out to rectify the mistakes and bring forth a suitable solution to achieve desired results for one’s organization. The ITIL-CSI certification accounts for 3 credits in total and is necessary in order to be eligible to take up the ITIL MALC (managing across the life cycles) certification. If ITIL Expert is your ultimate goal, then haste up and get going!

SKILLS YOU WILL LEARN:

• Obtain knowledge regarding the strategy-driven review system for the products and services.
• Learn how to strengthen the bond between the client and the IT service provider.
• Learn to apply the principles, methods, techniques and best practices of the CSI model in the ITIL service lifecycle.
• Get insight into how to use quality management methods in order to support the CSI (continual service improvement) activities.
• Learn to effectively review the current deliverables and external/internal services.
• Get familiar with routine checks and audits in order to investigate the processes taking place in an organization. This ensures the achievement of desired outcomes.

WHAT DO YOU NEED?

ITIL foundation certification is mandatory in order to take the ITIL intermediate certification.

The course is ideal for the following professionals :

IT security managers

IT audit managers

IT consultants

IT planners

IT architects

Service designers 

Chief technology officers (CTOs)

Chief information officers (CIOs)

WHY YOU SHOULD GO FORWARD WITH EDUKASION.COM?

The training follows a heuristic approach to tutoring.

The prime emphasis is on the basics and fundamentals so that participants don't feel the pressure with complexities related to the subject.

Consistent assistance is provided in order to eradicate any doubts or concerns.

The curriculum is based on the modern trends ongoing in the industry to cope up with the changes if any.

The COURSE HIGHLIGHTS includes the following:

The training is delivered through industry professionals having more than 20 years of experience.  You will get a total of 10 hours of training from our end.

Individual assistance is provided as participants can always connect with either the trainer or the customer care executive.

Study material and course books are given to ensure the proper delivery of course. The training also includes sample papers and mock test papers.